Disclosure – Truviser

Truviser Group Limited Disclosure Information

About Truviser

Truviser Group Limited (FSP725211) is a Financial Advice Provider that holds a licence issued by the
Financial Markets Authority (FMA) to provide financial advice services.
You can find us listed on the Financial Service Providers Register at fsp-register.companiesoffice.govt.nz.
The conditions of our licence allow us to provide the following financial advice services:
Personal Life, Risk & Medical Insurance
Home Lending

Services

Personal Life, Risk & Medical Insurance:

Truviser Group Limited provides personalised advice that takes into account your individual circumstances to determine the personal risk products that best meet your personal goals and needs.

I follow a documented advice process that uses your personal situation to work out what’s important to you, what products you need and how much cover you should have in place. I then recommend the provider that offers the cover most suited to your stated preferences;.

Providers Truviser Group Limited works with:

AIA, Chubb, Asteron Life, Partners Life, Fidelity Life, NIB

This means that Truviser Group Limited will only consider the providers listed above when recommending a product to meet your personal risk insurance needs.

How I am paid:

Truviser Group Limited does not charge any upfront fees for my risk advice services. To ensure advice remains accessible, I am paid commission by the provider of any product you put in place on the back of my
recommendation.

Residential Lending:

Truviser Group Limited works with you to determine your home lending needs and works with the banks and lenders to recommend the lending products and solutions that best fit your circumstances and requirements.

Providers we work with:

Truviser Group Limited works with the following banks and lending institutions:

ANZ, ASB, BNZ, Westpac, Heartland, Liberty Financial, Unity, SBS, Pepper Money, The Co-op, Kiwibank, CFML Loans, GEM Finance, First Mortgage Trust, Gold Band Finance, Bluestone Finance, Avanti Finance, Core Finance, Cressida Capital, DBR, FIFO, Omega Capital, Vincel Capital, ASAP Finance, Bizcap, CFI Finance, Silver Harbour Capital

How we are paid:

In place of an upfront fee, Truviser Group Limited is paid a commission by the providers for arranging the
lending on your behalf.

How we manage conflicts of interest and put your interest first

All of the services Truviser Group Limited offers are provided free of charge to our clients. This is because we are paid by the providers when one of their products is taken up on the back of our recommendation.

Although we are paid by the providers, we always put your interests first:

We follow a proven 6-step advice process that puts our clients needs at the heart of the advice process.
We identify and disclose the maximum level of commission we may get on the back of our recommendation.
If our recommendation involves replacing cover, we will provide a comparison of covers and explain what the recommended provider offers that your existing cover does not. We will also let you know if there is anything your existing provider covers that the recommended provider will not.
All our recommendations are provided in writing with an explanation as to how they are based on your individual needs.
Truviser Group Limited completes internal and external reviews of our advice process to ensure we follow a thorough review process that puts client interest first.

Our Duties

Under the Financial Markets Conduct Act 2013, it is the duty of Truviser Group Limited and our advisers to:

Meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and
Give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and
Exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and
Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice.

What if something goes wrong

We value the ability of our clients to provide feedback about the service they have received as well as the opportunity to put it right when they are unhappy with any aspect of our service.

If you would like to raise concerns about the service you have received, we have an internal complaint
process that we will follow when we receive your formal complaint.

Our internal process involves:

Requesting your complaint in writing
Acknowledging the receipt of your complaint within 2 working days of receiving it.
Investigating your concerns by speaking with all the involved parties and reviewing all the documentation we hold on file.
We aim to resolve your complaint as soon as possible and will provide a formal written response within 28 days of receiving your complaint.

If you would like to make a complaint, please email: aman@truviser.co.nz

If you are unsatisfied with the outcome of our internal complaints process, you are able to escalate it to our
dispute resolution scheme:

Scheme: Financial Dispute Resolution Service
Address: Freepost 231075, PO Box 2272, Wellington 6140
Telephone Number: 0508 337 337
Email Address: enquiries@fdrs.org.nz

They are an independent dispute resolution service provider that helps resolve complaints about financial service providers, free of charge.